 GBDAR
About GBDAR
GBDAR successfully adopted Complete Service Enterprise to manage
their service desk needs. GBDAR is a service agent for
3rd Party Suppliers which handles over a thousand calls
a month from Service Industry manufacturers and
insurance companies.
GBDAR can now deal with significantly more calls without
the need to employ extra staff. Complete Service Enterprise has
allowed GBDAR to drop it's paper based system and enabled
it to deal with many more manufacturers and engineers
without increasing costs.
Primary Issues
GBDAR were using a paper based system to handle their
service desk and call distribution. Their accounts system
was also separate from their service desk. Although
their existing system was able to successfully manage
calls they were unable to handle the volume they wanted.
They also wanted to expand in order to deal with many
more manufacturers and engineers.
Challenges
Complete Service Enterprise is an extremely flexible product and
can be easily configured to meet specific demands of
the service client. GBDAR had a number of challenges
for Complete Service Enterprise including:
- Fitting into existing processes.
- Producing invoices with complicated
formulas dependant on each manufacturer.
- Merging seamlessly with Sage
Line 100 Accounts system for stock and accountancy.
- Handling an enormous
number of faxes.
- Providing an easy to use system with minimum training.
- Providing a working system from day one with no downtime
or lead in time.
- Providing a scaleable and cost effective system.
"Installation was extremely straightforward and
our service staff could operate Complete Service Enterprise very
quickly which minimised disruption in a very busy after
Sales Company"
Garry Anderson Managing Director GBDAR.
Solution
- Fixzone analysed existing processes and created
a requirement list.
- Produced a specification for tailoring, including
time frame and project plan.
- Ensured Complete Service Enterprise functions matched the existing
manual processes.
- Tailored Complete Service Enterprise to meet specific needs
of GBDAR.
- Installed Complete Service Enterprise in 3 complete phases
in order to identify any teething problems and ensure
staff were comfortable operating new system.
- Onsite training provided for all staff to enable
smooth transition.
- Installed all fax lines and fax server to handle
large number of faxes.
- Gave on-going support as system rolled out.
Benefits
- Complete Service Enterprise has allowed GBDAR to expand to
include more manufacturers and engineers without employing
more staff.
- Complete Service Enterprise provides GBDAR with clear and measurable
performance indicators.
- GBDAR can instantly track each stage of every job.
- Ability to provide a better service to customers
and monitor calls instantly.
Why Complete Service is for you
Complete Service Enterprise is the only service software tailored
to the specific needs of the Service Industry.
Fixzone understands the needs of the Service Industry service providers and has constantly adapted
to develop with this industry.This has resulted in a
highly specialised and effective software package which
needs very little customisation and can be adopted into
an existing service desk without any fuss.
Complete Service Enterprise provides an ideal opportunity for
improved performance and cost reductions to your service
desk operation.
For more information and a demonstration of Complete
Service Enterprise email
Fixzone now or call 0870 766 7674.
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