Pete Wilson DARS
Pete Wilson is a service engineer working on his own
with his wife taking cash calls and contract calls from
3rd party service providers. Pete has been a service
engineer for over twelve years and in his own words
he has been inundated with paperwork. Since he switched
to Complete Service Standard with Microsoft Map Point he has
saved himself hours of paperwork and is now able to
spend more time attending service calls.
Problems
Pete's main problems were related to the mountains
of paperwork he had to deal with including:
- 30 minutes a day spent planning routes.
- Spending over an hour in the evening ordering parts
and faxing back call sheets.
- He had to spend one day a month typing invoices
into quick books accounts software.
- His wife had problems with queries on completed
calls because of the large amount of paperwork involved.
- Problem keeping track of call revisits and tracking
parts.
- Diary was difficult to manage.
- Managing stock was very time consuming.
“Before using Complete Service Standard I was inundated
with paperwork. Now I have more time to concentrate
on actually servicing jobs”
Pete Wilson DARS
Solution
- Complete Service Standard installed on home computer so
his wife could also enter calls.
- Pete used Complete Service Standard on the road
on his laptop with an internet connection on his
phone. This enabled him to connect with completed
calls while on the road and print invoices, receipts
and call sheets.
- Complete Service Standard instantly notifies him
of calls via SMS text messaging so no need to attend cancelled calls.
Benefits
- All calls now planned first thing in the morning.
- Can fill in call sheet while at clients premises
no need to spend evenings completing paperwork.
- All invoices exported to quick books automatically
from Complete Service Standard saving him having to manual
enter invoices.
- His third party service provider invoices are all
calculated including client labour rates, parts costs
etc all these invoices automatically exported to accounts.
- All his stock was neatly stored and categorised in
proper bin locations and at base. Parts can be ordered
instantly.
- All his stock management is automatic.
Why Complete Service Standard is for you
If you are a busy engineer dealing with call outs and customers Complete Service Standard will make your
life a lot simpler. Complete Service Standard is very
simple to use and easy to install. It offers an extremely
cost effective way of dealing with call administration
and it's stock management system means you can order
all the parts for your van automatically. Also with
the added feature of Mapping and Routing as standard
you can save many hours each week planning routes.
For more information on Complete Service Standard call 0870
766 7674 or
e -mail info@fieldengineer.co.uk
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