Complete Service is service software specifically designed
for the Service Industry. Complete Service
forms part of a new generation of cost-effective service
desk and field engineer co-ordination software.
Complete Service is the solution to all your service
desk needs, from the initial customer call through to
field engineer appointments and management reporting.
Complete Service uses the latest object oriented technology
to deliver a robust, high performance product that is
extremely easy to use and support.
Take Control
Keeping track of a busy service desk is a complex
and pressurised job. Complete Service brings a new level
of efficiency to the process of getting an engineer
to a customer on time with the right information.
All the features of Complete Service are integrated
into a single easy to use secure application. Using
our Wizards your staff will be booking calls in
minutes and being productive from the start.
Features
- Industry specific safety checks
- Built in appliance reason and fault codes
- System works with engineers and appliances not “assets
and resources”
- Van stock control with bin locations
- Integrates with appliance manuals and part lists
- Easy access to complete job history
- Contract management, renewal and guarantee expiry
letters
- Access to manuals for engineers and service desk
staff
Industry Specific
Unlike other service desk software Complete Service
is industry specific which means it is much quicker
to install and operate. Complete Service is continuously
developed and improved to meet the changing requirements
of service call environments in the Service Industry.
Flexibility
If Complete Service does not exactly meet your specification
the Fixzone development team can tailor the application
to your requirements. You won’t have to wait for
a new version as with other products.
Benefits
- Only service software dedicated to the Service Industry.
- Comprehensive reporting features gives on the spot
information.
- Contract Management is made much simpler.
- Remote desktop service offers support in realtime.
- Integrating with accounts systems makes invoicing
straightforward.
- Knowledge is shared by capturing engineer tips and
feedback in real-time.
- Reduces lost calls and human error.
- Soft service facility can diagnose jobs making engineers
job easier.
Cost of Ownership
Complete Service is flexible, you can pick the modules
you require and the application will be tailored to
your specific needs.
Our pricing schemes are just as flexible as our product.
You can choose to lease the software with full support
or buy outright.
The groundbreaking architecture of Complete Service
represents the new benchmark for speed, dependability,
scalability and web connectivity.
Why choose Complete Service?
Complete Service offers unique opportunities to reduce
costs and radically escalate the performance of your
service desk.
Our aim is to help you achieve the best performance
possible from your engineers and service staff while
significantly reducing costs. Ultimately an efficient
service desk will also improve your customer satisfaction
across the board.
For more information contact Fixzone today
on 0870 766 7674 or e-mail info@fieldengineer.co.uk.
With Complete Service effectively automating and streamlining
your service, operation is quicker, easier and more cost
effective than ever. |
