Third Party Service Providers

Fixzone provides robust service software to meet the demands of Third party service providers operating throughout the Service Industry. Complete Service software is an ideal solution for all third party service management requirements.

Unlike some other service software we use the same terminology used throughout the industry. We have listened to the specific needs of engineers and service managers within the industry and have developed Complete Service to meet those needs. Using Complete Service can bring many benefits including:

• Reduced paperwork for engineers and service desk staff.
• Improved call response time.
• Reduced errors and better accuracy.
• Mapping and Routing feature reduces costs and saves time.
• Manage diaries of engineers efficiently.
• Automatic invoices increase cash flow.
• Manage and order parts automatically.
• Measurable performance indicators.

Easy to use

We understand it is essential to reduce the learning curve for your service staff when using a new system. Complete Service has been developed with ease of use in mind. Complete Service contains fast and intuitive call entry, learning wizards, and full diary management. Fixzone staff will train your service staff at the installation stage and provide any necessary back up. Because the system is simple to use training time is reduced which means your staff are not taken away from their daily tasks for too long.

Mapping and Routing

Mapping and Routing comes as standard with Complete Service and is a market beater for price. This feature provides engineers with a local map of customer premises and an optimal route for the day’s visits.

The Mapping and Routing system uses a unique formula to give optimal performance and realistic engineer assignment unrestrained by artificial postcode boundaries. It also includes estimated fuel costs and travel distances per job,day,week,month and year for your engineers.

With Complete Service calls are assigned not just by where the engineer is based but to the area where the engineer already has calls. In addition you can place service requests with the nearest engineer in real time.

Improved Efficiency

Complete Service allows Third Party Service Providers to streamline all their service desk procedures. The software wizards improve call accuracy and reduce human error. Also because the system is software based it vastly reduces the need for paperwork. Furthermore calls can also be accesed and engineers assigned in realtime. This means customers will know instantly when to expect an engineer to visit. In addition the parts ordering and tracking feature means that you can automatically order the right parts for the right call.

Why Complete Service is for you

Complete Service offers a great solution for all your service desk needs. If you run a busy service desk and need to reduce costs while improving efficiency Complete Service will be ideal. Whether you have 5 or 500 engineers Complete Service is fully scaleable and meets the needs of all Third Party Service Providers. The system is extremely flexible and can fit in easily with your existing processes. It is simple to use and we can train your staff to use Complete Service very quickly. Our unique Mapping and Routing feature also offers a cost effective and efficient way of managing your engineers.

For more information and a demonstration of how Complete Service can improve your service desk operation call 0870 766 7674 or e-mail fixzone today.