Case Studies

Baumatic

Baumatic are a major manufacturer of built in white goods with a fleet of 40 full time service engineers. Baumatic chose Complete Service Enterprise as a complete solution to their service desk needs. They had outgrown their existing service system and needed to find a solid replacement in order to expand. Implementing Complete Service Enterprise has enabled Baumatic to expand rapidly throughout the UK and Europe. Find out More

GBDAR

GBDAR successfully adopted Complete Service Enterprise to manage their service desk. GBDAR is a service agent for 3rd Party Suppliers which handles over a thousand calls a month from white and brown good manufacturers and insurance companies. GBDAR can now deal with significantly more calls without the need to employ more staff. Find out more...

Pete Wilson Single Engineer

Pete Wilson is service engineer working on his own with his wife taking cash calls and contract calls from 3rd party service providers. Pete has been a service engineer for over twelve years and in his own words he has been inundated with paperwork. Since he switched to Complete Service Standard with Microsoft Map Point he has saved himself hours of paperwork and is now able to spend more time attending service calls. Find out more...