Manufacturers

Complete Service has been developed through close consultation with leading manufacturers and engineers to meet the unique needs of the Service Industry.

We have in depth knowledge of the difficulties manufacturers face in keeping track of large volumes of service calls, tracking parts deliveries and re-booking parts. We also appreciate the challenges faced in maximising the potential of engineers, route optimisation, assigning calls and managing engineers diaries.

Industry Specific Software

Complete Service has been developed specifically for the Service Industry. Unlike other service software Complete Service uses the same terminology as it's clients. Complete Service has been carefully developed to compliment the working process of Service Industry manufacturers.

Some of the differences between Complete Service and other service software include:

• Only software dedicated to the Service Industry.
• Industry specific safety checks.
• Built in appliance reason and fault codes.
• System works with engineers and appliances not “assets and resources”.
• Van stock control with bin locations.
• Integrates with appliance manuals and part lists.
• Easy access to complete job history.
• Contract management, renewal and guarantee expiry letters.
  

Other service management software is often too generic and tends to be designed for the IT helpdesk. This means that manufacturers may have to undergo a large amount of customisaton and lengthy integration. Unlike other service desk software Complete Service is industry specific which means it is much quicker to install and operate.

Complete Service Features

• Comprehensive reporting.
• Contract Management.
• Remote desktop service.
• User defined extended warranty pricing.
• Integrates easily into accounts systems.
• Capture engineer tips and feedback in real time.
• Access to manuals for engineers and service desk staff.
• Soft service facility.
  

Why Complete Service is for you

Complete Service offers unique opportunities to reduce costs and radically escalate the performance of your service desk. Complete Service is the only service software specifically written and developed for the Service Industry which means we understand many of your requirements thereby reducing integration time to a minimum.

Our aim is to help you achieve the best performance possible from your engineers and service staff while significantly reducing costs. Ultimately an efficient service desk will also improve your customer satisfaction across the board.

For more information contact Fixzone today on 0203 141 9882 or e-mail info@fixzone.com. With Complete Service effectively automating and streamlining your service, operation is quicker, easier and more cost effective than ever.